JioCloud FAQs

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General

If you have received an account deletion email despite being logged in to your account, it is possible that our system has marked your account as inactive. To prevent your account from being deleted, please ensure that you log off and log in again to your account before the account deletion date.

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JioCloud FAQs

General

Backup and Upload

Features

Account Settings

JioCloud on Devices

Backup via MyJio App

Login / Signup

Data Not Found

Uninstall/Delete JioCloud

Further Assistance

General

General

How do I uninstall JioCloud from my mobile/desktop?

What happens after I uninstall JioCloud app from my mobile/desktop?

How do I delete my JioCloud account?

What happens if I permanently delete my JioCloud account?

Can I cancel my account deletion request?

Why did I receive an email or SMS from JioCloud saying that my account would be deleted?

What happens to my data if I do not log in to my JioCloud account for a long time?

If I have logged into my account and still receive an account deletion email, will the deletion process be stopped?

Will I lose my data if JioCloud deletes my account?

Why have I received an SMS from JioCloud saying that my account will be deleted even though I am not a JioCloud user?

How can I prevent JioCloud from deleting my account?

If I want to discontinue using JioCloud, how can I recover my data before closing the account?

Is there some payment required to prevent JioCloud account deletion?

I forgot my JioCloud login credentials. How can I recover them?