Mobile App: If you wish to uninstall the JioAICloud app, you can uninstall it from your phone by deleting it like any other installed app.
Desktop App: The JioAICloud app for Windows PC can be uninstalled using the 'Uninstall' application in the JioAICloud program files folder. The JioAICloud app for Mac can be uninstalled by sending the application to 'Trash' and then emptying the trash.
Mobile App: After uninstalling the JioAICloud app, your files remain secure in your JioAICloud account. However, your backup settings will be reset, so you'll need to reconfigure them when reinstalling the app.
Desktop App: Uninstalling the desktop app leaves your JioAICloud folder intact with all synced files. To fully remove JioAICloud from your desktop, delete the JioAICloud folder after uninstalling the app.
If you're ready to delete your JioAICloud account, follow these steps:
Android & iOS:
Navigate to the "Settings" section in your JioAICloud app. Select "Delete Account" and confirm by tapping "Yes". You'll be logged out immediately, and your account will be deleted within 30 days.
Web:
Visit the "User Profile" page on JioAICloud. Navigate to "Security and Access" and click "Delete". Confirm your choice by selecting "Yes, Delete Account". You'll be logged out from all devices, and your account will be deleted within 30 days.
If you choose to delete your account, all your files, contacts, and shared items will be permanently removed from JioAICloud within 30 days of your deletion request.
You can cancel your account deletion request by accessing your JioAICloud account within 30 days of initiating the deletion process. Once this period is over, your account and all stored data in the cloud will be permanently erased.
If you've received an email or SMS notifying you about the deletion of your JioAICloud account, it's because your account has been inactive for some time. To prevent your account from being deleted, please log in to JioAICloud before the specified deletion date mentioned in the email or SMS. This ensures your account remains active as per our terms and conditions.
If your JioAICloud account remains inactive for over a year, we may delete it along with all associated data, as per our terms and conditions. You'll receive an email or phone notification beforehand, offering a final opportunity to reactivate your account. For detailed terms and conditions, please visit this link.
If you've received an account deletion email despite being logged in, it may be due to your account being marked inactive. To prevent deletion, please log out and log back in before the deletion date.
If JioAICloud deletes your account, all associated data will be removed. If you choose to log in again after deletion, your account will be treated as new.
It's possible that the number you're using was previously registered to someone else who had a JioAICloud account. If the previous user deactivated the SIM, you might receive SMS notifications meant for that account. If you're certain you don't have a JioAICloud account, you can disregard the message.
To safeguard your account and data from deletion, please ensure to log in to your JioAICloud account before the specified deletion date. This helps maintain your account's active status and secures your data. You can locate the account deletion date in the email or SMS sent by JioAICloud.
We recommend logging in regularly to keep your JioAICloud account active and ensure the safety of your information.
If you're looking to retrieve your JioAICloud data before closing your account, follow these steps:
1. Log in to your JioAICloud account and select the files and folders you want to save.
2. Click on "Download" to save all selected data to your local drive.
Alternatively, you can use the JioAICloud Windows or Mac app:
1. Download and install the JioAICloud app for Windows or Mac from the provided link.
2. Launch the app and log in using your JioAICloud account credentials (email or phone number).
3. Choose "Sync everything in JioAICloud" on the selective sync screen to sync all files to your device.
4. Your files will sync to a folder named "JioAICloud," accessible from the JioAICloud icon in the system tray or quick access menu.
5. Once synced, your files will be available locally on your device.
We're also developing a takeout service, which will be available soon. Stay tuned for updates on this feature.
Currently, no payment is needed. Jio Mobility customers receive 5 GB of free storage by default. Paid plans for additional storage will soon be available.
To avoid account deletion, just log in before the specified deletion date found in the email or SMS from JioAICloud.
You can log in to JioAICloud using your Jio mobile number or registered email address, along with a one-time password (OTP). If you've logged in with Google or Facebook credentials, you can continue using those.
If you've forgotten your login details, please contact us at care.jioaicloud@jio.com for assistance.