JioCloud FAQs


File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesAlbums & Suggested AlbumsSharingSearchSpotlightsDocument Editing & VersioningPrivate FolderDocument ScannerTagsFree up Device SpaceData Export

User ProfileStorage DetailsData SecurityRefer Friends & Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature PhoneJioCloud on ChromebookJioCloud PC

Login IssuesLoss or Deactivation of Jio Number



After creating a private folder on JioCloud, you can either move your existing files/folders or upload them directly into the private folder to secure them. To move/upload files, follow these steps:

  • To move JioCloud files/folders, select the file/folder, expand the menu, and choose the "Move to Private Folder" option. After entering the Private Folder password, your files will be moved automatically.
  • Open the Private Folder, enter the password, and use the upload button to directly upload files into the Private Folder.

Note: Moving a file/folder to the Private Folder removes it from all existing "Private Shares" & "Public Links" permanently.