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Loss or Deactivation of Jio Number

What happens with my JioCloud account if I switch my Jio SIM from a corporate plan to a personal plan, or vice versa?

If you lose access to your registered mobile number, logging into your JioCloud account via mobile number and OTP won't be possible. However, if you have a verified email ID linked to your JioCloud account, you can log in using that with OTP verification. Please note that without a verified email ID, account recovery isn't possible due to security reasons.

 

Alternatively, if you use JioCloud through Google or Facebook login, you can continue accessing your account seamlessly.

 

  • For further assistance with accessing your account, reach out to JioCloud customer care at care.jiocloud@jio.com.