JioCloud FAQs


JioCloud FAQs - Categories

File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesBoards & Suggested BoardsDocument ScannerFile SharingFile SearchFree up Device Space

User ProfileStorage DetailsData SecurityRefer Friends and Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature Phone

Login IssuesLoss or Deactivation of Jio Sim/Number



If you used to login using Mobile number and OTP and have a verified email id associated with your account in JioCloud then you can continue to login to your JioCloud account using your verified email id and OTP. In case you face any problem in accessing your account, you can contact JioCloud customer care on

However, if you are using JioCloud via Google/Facebook login, you can continue to do so without any interruption.