JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


A change in your mobile plan deactivates your previous account and opens a new account on same mobile number. So if you login using same mobile number, you will land in a new account. If you had verified email id on original account then you can continue to login to that account using your verified email id and OTP. If not, you will need to contact customer care on

However, if you are using JioCloud via Google/Facebook login, you can continue to do so without any interruption.