JioCloud FAQs


JioCloud FAQs - Categories

File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesBoards & Suggested BoardsDocument ScannerFile SharingFile SearchFree up Device Space

User ProfileStorage DetailsData SecurityRefer Friends and Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature Phone

Login IssuesLoss or Deactivation of Jio Sim/Number



A change in your mobile plan deactivates your previous account and opens a new account on same mobile number. So if you login using same mobile number, you will land in a new account. If you had verified email id on original account then you can continue to login to that account using your verified email id and OTP. If not, you will need to contact customer care on

However, if you are using JioCloud via Google/Facebook login, you can continue to do so without any interruption.