JioCloud FAQs

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General

JioCloud sends 6 digit OTP for you to login. In case you don’t receive the OTP then please check that:

You are using the correct registered mobile number
You are connected to the network and it’s not a generic network problem
You have not activated DND (Do Not Disturb) for JioCloud by mistake.

Please try restarting your phone (or turn airplane mode On and Off). If you are still not successful then, please email JioCloud customer care on care.jiocloud@jio.com providing details and your mobile number so we can help you solve the issue

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Further Assistance

General

General

I am trying to login into my JioCloud account using my non-Jio mobile number but it says that OTP cannot be sent. Earlier it was working when I had the same number with Jio. What should I do?

I am not able to login into my JioCloud account with Email and OTP. What should I do?

I am trying to login into my JioCloud account with my Jio mobile number and OTP but I am not receiving OTP. What should I do?