JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


JioCloud sends 6 digit OTP for you to login. In case you don’t receive the OTP then please check that: 

  1. You are using the correct registered mobile number 
  2. You are connected to the network and it’s not a generic network problem  
  3. You have not activated DND (Do Not Disturb) for JioCloud by mistake. 

Please try restarting your phone (or turn airplane mode On and Off). If you are still not successful then, please email JioCloud customer care on providing details and your mobile number so we can help you solve the issue