JioCloud FAQs


JioCloud FAQs - Categories

File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesBoards & Suggested BoardsDocument ScannerFile SharingFile SearchFree up Device Space

User ProfileStorage DetailsData SecurityRefer Friends and Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature Phone

Login IssuesLoss or Deactivation of Jio Sim/Number



If you had verified your email id in your JioCloud account, you should be able to get OTP on your email and login. If not, you will need to contact customer care on Also note that at times email OTP get delayed due to various reason so you should wait for some time in case you don’t receive OTP instantly. Also check your Spam folder for JioCloud OTP email as sometimes OTP emails are diverted to Spam folder by Email providers.