JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


If you had verified your email id in your JioCloud account, you should be able to get OTP on your email and login. If not, you will need to contact customer care on Also note that at times email OTP get delayed due to various reason so you should wait for some time in case you don’t receive OTP instantly. Also check your Spam folder for JioCloud OTP email as sometimes OTP emails are diverted to Spam folder by Email providers.