JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


Once you login, a folder named JioCloud is created in your system where all your files are stored. You can choose which files and folders get download to your desktop/laptop folder from your JioCloud account. You can access this folder from JioCloud icon in system tray or from quick access menu.

'JioCloud' folder is created at following locations:-

  1. Mac: Macintosh HD > Users > Machine Name > JioCloud.
  2. Windows: The Folder name and path will be displayed upon login"