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To utilize JioCloud on your desktop or laptop, you have to download the JioCloud application for Windows or Mac. You can find the application here. 

Once the application is installed, log in with your credentials to begin using JioCloud.

Upon logging in, the JioCloud Desktop application creates a folder named 'JioCloud' on your system where all your files are securely stored. You have the option to select which files and folders from your JioCloud account are downloaded to this specific folder on your desktop or laptop.

You can conveniently access the JioCloud folder either via the JioCloud icon located in the system or through the Quick Access menu. 

The location of the 'JioCloud' folder is as follows: 

• Mac: You may select the folder location upon initial login. 
• Windows: The folder's name and path will be provided upon login. 

To upload files or folders to JioCloud from your desktop, follow these steps: 

• Using Context Menu:  
• Select the files or folders you wish to upload. 
• Right-click on the selection and choose the 'Move to JioCloud' option from the context menu. This action will move the selected items to your local JioCloud folder and simultaneously upload them to JioCloud. 
• Drag and Drop:  
•  Alternatively, you can drag and drop your files or folders directly into the JioCloud folder on your desktop. This method will automatically upload the items to JioCloud. 

Note: The 'Move to JioCloud' option is not available on macOS. 

Yes, files that are synced from JioCloud to your local machine indeed occupy physical space on your disk. 

Yes, you have the capability to choose which folders you wish to synchronize from your JioCloud account to your local machine. Folders that are not synchronized can still be accessed via the JioCloud website or mobile application. 

You have the option to perform both 'Private Share' and 'Public Link Share' using the JioCloud app on Mac and Windows. 

To perform a Private Share: 

• Right-click (or double-click) on the desired file or folder. 
• Select 'Private Share' from the context menu. 
• Enter the email addresses of the intended recipients to share the file securely. 

To perform a Public Share: 

• Right-click (or double-click) on the desired file or folder. 
• Choose 'Share Link' from the context menu. 
• Generate and distribute the file as a shareable link. 

To ensure that JioCloud starts automatically when you boot up your Windows system, follow these steps: 

•  Open the JioCloud application. 
•  Navigate to the 'Settings' section. 
•  Select the checkbox labeled 'Launch JioCloud on System Startup.' 

Note: The auto-launch feature for JioCloud on system startup is not available for macOS. 

To efficiently back up your files and folders to JioCloud, please adhere to the following steps: 

• Select the desired files or folders, then right-click to access the Windows context menu. 
• From the context menu, choose the 'Move to JioCloud' option. 

Note: If the JioCloud root folder is configured for auto-sync, the selected files and folders will be automatically uploaded to JioCloud. You will then be able to access these files across all devices with JioCloud installed. 

Once your allocated storage quota is fully utilized, the JioCloud Windows application will notify you with an alert titled ‘Quota Exhausted’ while the app is running in the background on your PC. 

Additionally, you can monitor your current storage usage by navigating to the Settings section, where you can view the ‘Current Storage on JioCloud’.

If you are operating a 32-bit version of Windows, this could be the reason you are encountering difficulties installing JioCloud. From the app version 1.40.0, JioCloud no longer supports 32-bit Windows operating systems. However, you can successfully install the latest version of the JioCloud app on a 64-bit Windows OS by following this link. 

If you are using a 64-bit Windows OS and still experience issues with the JioCloud installation, please contact us at care.jiocloud@jio.com for further assistance. 

Syncing may be paused because your device's disk space is running low. JioCloud automatically pauses syncing and sends notifications to prevent any potential issues when your available disk space is low compared to the data being synced.

When your available disk space is low, JioCloud will automatically pause syncing and send a notification. You’ll also see a notification card in the system tray, where you can choose to resume syncing if you believe there's sufficient disk space.

When your disk space is 100% consumed, syncing will be paused immediately. You will receive a notification indicating that your computer is out of disk space, and syncing cannot continue until space is freed up.

JioCloud pauses syncing to prevent any potential issues when your device's disk space is low or full. Here's how to manage each situation: 

• Low Disk Space: If syncing is paused due to low disk space, and you believe there’s still sufficient space, you can easily resume syncing by clicking "Continue Syncing" on the system tray card. Otherwise, you can clean up your disk space manually. 
• Out of Disk Space: If your device is out of disk space, syncing cannot proceed until you free up some space. To resolve this, click on "Manage Disk Space" from the system tray card and follow the steps to clean up your device. Once sufficient space is available, you can resume the sync.