JioCloud FAQs


File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesAlbums & Suggested AlbumsSharingSearchSpotlightsDocument Editing & VersioningPrivate FolderDocument ScannerTagsFree up Device SpaceData Export

User ProfileStorage DetailsData SecurityRefer Friends & Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature PhoneJioCloud on ChromebookJioCloud PC

Login IssuesLoss or Deactivation of Jio Number



JioCloud is supported on mobile, desktop, web, JioPhone as well as on Jio STB (as Jio Photos).

  1. Mobile: 
    • Android (OS version 5 and above) 
    • iOS (version 10 and above) 
    • JioPhone (Candy and Qwerty devices) 
  2. Desktop: 
    • Windows 7 (64 bit) and Windows 8.1 (64 bit). Recommended Windows 10 (64 bit).
    • Mac OS X (12 and above). 
  3. Web: 
    • Windows Chrome and Mozilla: Latest version 
    • Mac Safari and Chrome: Latest Version 
    • Android Chrome browser: Latest version 
    • iOS Chrome and safari browsers: Latest version 
    • Windows Edge browser