JioCloud FAQs


JioCloud FAQs - Categories

File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesBoards & Suggested BoardsDocument ScannerFile SharingFile SearchFree up Device Space

User ProfileStorage DetailsData SecurityRefer Friends and Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature Phone

Login IssuesLoss or Deactivation of Jio Sim/Number



JioCloud is supported on mobile, desktop, web, JioPhone as well as on Jio STB (as Jio Photos).

  1. Mobile: 
    • Android (OS version 5 and above) 
    • iOS (version 10 and above) 
    • JioPhone (Candy and Qwerty devices) 
  2. Desktop: 
    • Windows 7 (64 bit) and Windows 8.1 (64 bit). Recommended Windows 10 (64 bit).
    • Mac OS X (12 and above). 
  3. Web: 
    • Windows Chrome and Mozilla: Latest version 
    • Mac Safari and Chrome: Latest Version 
    • Android Chrome browser: Latest version 
    • iOS Chrome and safari browsers: Latest version 
    • Windows Edge browser