JioCloud FAQs

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General

Your phone may set limits on how much battery or data background apps can use. These limits sometimes delay or block file uploads.

Some of the common Android settings which can impact uploads are:

Battery optimization
Background data usage
Upload on Wifi network only

You may need to change some of these settings for JioCloud to make auto-backup work seamlessly in the background.

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JioCloud FAQs

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General

General

How can I upload my files on JioCloud?

When does JioCloud trigger backup for the content which I have selected in settings?

I have turned on JioCloud auto backup, but my auto backup has stopped. Why?

What kind of files I can upload to JioCloud?

How does the JioCloud background uploading feature work?

Why are my files not getting uploaded on JioCloud in the background on Android even when I have enabled the auto backup option from Settings?

How do I disable Battery Optimization for JioCloud on Android?

How do I enable Background Data Usage for JioCloud on Android?

Why are my files not getting uploaded on JioCloud using mobile data on Android?

I have selected some folders from the auto backup settings. Why are these not getting uploaded on JioCloud?

I have disabled some of the folders from the auto backup settings. Why are they still getting backed up on JioCloud?