JioCloud FAQs

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General

JioCloud triggers backup of your content as soon as it becomes available on the device. For example, if you have enabled the contacts backup then whenever a new contact is created or a current contact is updated, it’s immediately backed up on JioCloud. Similarly, if you have enabled the backup of camera photos, then backup will start as soon as you click a new photo.

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JioCloud FAQs

General

Backup and Upload

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Account Settings

JioCloud on Devices

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Further Assistance

General

General

How can I upload my files on JioCloud?

When does JioCloud trigger backup for the content which I have selected in settings?

I have turned on JioCloud auto backup, but my auto backup has stopped. Why?

What kind of files I can upload to JioCloud?

How does the JioCloud background uploading feature work?

Why are my files not getting uploaded on JioCloud in the background on Android even when I have enabled the auto backup option from Settings?

How do I disable Battery Optimization for JioCloud on Android?

How do I enable Background Data Usage for JioCloud on Android?

Why are my files not getting uploaded on JioCloud using mobile data on Android?

I have selected some folders from the auto backup settings. Why are these not getting uploaded on JioCloud?

I have disabled some of the folders from the auto backup settings. Why are they still getting backed up on JioCloud?