JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


Backup on your JioCloud account stops automatically in the following cases:

  1. When your battery level is low (for example, less than 15%). The backup resumes automatically when the battery level crosses this minimum level mark. 
  2. When you have selected backup network as ‘Only Wifi’ and you are on mobile data.
  3. When there is a mandatory update of the app pending. 
  4. When storage space in your JioCloud account is not sufficient to upload more files.