JioCloud FAQs

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General

Backup on your JioCloud account stops automatically in the following cases:

When your battery level is low (for example, less than 15%). The backup resumes automatically when the battery level crosses this minimum level mark.
When you have selected backup network as ‘Only Wifi’ and you are on mobile data.
When there is a mandatory update of the app pending.
When storage space in your JioCloud account is not sufficient to upload more files.

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JioCloud FAQs

General

Backup and Upload

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Account Settings

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Further Assistance

General

General

How can I upload my files on JioCloud?

When does JioCloud trigger backup for the content which I have selected in settings?

I have turned on JioCloud auto backup, but my auto backup has stopped. Why?

What kind of files I can upload to JioCloud?

How does the JioCloud background uploading feature work?

Why are my files not getting uploaded on JioCloud in the background on Android even when I have enabled the auto backup option from Settings?

How do I disable Battery Optimization for JioCloud on Android?

How do I enable Background Data Usage for JioCloud on Android?

Why are my files not getting uploaded on JioCloud using mobile data on Android?

I have selected some folders from the auto backup settings. Why are these not getting uploaded on JioCloud?

I have disabled some of the folders from the auto backup settings. Why are they still getting backed up on JioCloud?