JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


First of all, please ensure whether the folder is not selected for backup by doing the following steps:

  • Click on hamburger menu on JioCloud Android App.
  • Tap on 'Settings'.
  • Tap on 'Auto backup'.
  • Verify that the selected folders are not selected.

In case the desired folder/s that you don’t want to back up is selected, please unselect the folder, and auto-upload for that particular folder will be stopped.

If the folder is unselected for auto backup settings and still it is getting backed-up then the error might be due to the app data being cached. Cache data may sometimes cause issues which may lead to upload errors on Android. You need to clear the cache memory for the JioCloud app on your Android device.

Please follow the below steps to do that:

  • Long-press on the JioCloud app and open the app info menu.
  • Go to 'Storage' option.
  • Click on 'Clear cache' to remove cache.