Whoops

You can upload your files to JioCloud using any of the JioCloud apps. 

For Mobile Devices:

• Auto-Backup:Enable Auto Backup from the app settings (Settings -> Auto Backup) if you wish to automatically back up your content or upload entire folders. Choose file types, folders, and the upload. Your backed-up content will be available in the ‘My Files’ -> ‘All Files’ section on JioCloud.
• Manual Upload:Use the ‘Upload (+)’ button on the files screen to select and upload photos, videos, music or documents.

For the JioCloud Website:

• Drag and drop files or folders directly onto the web interface to upload them.

JioCloud triggers the backup of your selected content immediately upon its availability on the device. For example, if you have enabled contacts backup, any newly created or updated contact will be instantaneously backed up to JioCloud. Similarly, if you have enabled the backup for camera photos, the backup process will begin as soon as a new photo is captured or added to device.

Automatic backup on your JioCloud account may stop under the following circumstances:

• Low Battery: If your device's battery level falls below 15%, the backup process will automatically pause and will resume once the battery level surpasses this threshold.
• Network Settings: If you have configured the backup to occur only over Wi-Fi and you are currently using mobile data, the backup will be paused.
• Pending App Update: If there is a mandatory update for the JioCloud app that has not been installed, the backup process will be interrupted.
• Insufficient Storage: If your JioCloud account lacks sufficient storage space to accommodate additional files, the backup will be halted.

Photos, Videos, Contacts, Messages, Audio files, Documents (Word, PDF, Excel, PowerPoint etc.) are some common file types that you can upload in your JioCloud account. JioCloud supports more than 100 different file formats.

Enabling background uploading in the settings screen of the iOS app allows JioCloud to continuously back up your data, even when the app is running in the background. This functionality utilizes location changes to initiate the backup process. For this feature to operate effectively, JioCloud requires access to your device's location. However, it's important to note that JioCloud does not gather or store your location information.

To ensure your files are automatically uploaded in the background, you need to allow JioCloud to use data in the background. Otherwise, backups will only occur when the JioCloud app is actively open on your phone.

For Stock Android Devices (e.g., Pixel):

• Open Android Settings on your phone.
• Navigate to 'Network & internet'.
• Tap on 'Data usage' and then 'Data saver'.
• If 'Data Saver' is off, no further action is needed.
• If 'Data Saver' is on, proceed to the next step.
• Tap on 'Unrestricted data access'.
• Scroll down and toggle on 'JioCloud'.

For Samsung Devices:

• Open Android Settings on your phone.
• Go to 'Connections'.
• Click on 'Data usage'.
• Select 'Wi-Fi data usage'.
• Choose the JioCloud app.
• Enable 'Allow background data usage' for JioCloud.

For Xiaomi, Redmi, and Poco Devices (Android 10, 11, and 12):

• Open Android Settings on your phone.
• Select 'Installed Apps' under app settings.
• Find and select the JioCloud app.
• Navigate to 'Permissions'.
• Toggle on 'Background data usage'.

Enabling battery optimization for JioCloud on Android may restrict its background upload feature, as Android OS limits app operations in the background to conserve battery life. To ensure seamless background backup of your files, it's essential to disable battery optimization for JioCloud on your Android device.

For Stock Android Devices (e.g., Pixel):

• Open Settings on your Android phone.
• Search for ‘Device care’ or ‘Battery’.
• Navigate to ‘Battery Optimization’.
• Locate and select JioCloud from the list of apps.
• Choose ‘Don't Optimize’.
• Tap ‘Done’ to save the settings.

For Samsung Devices:

• Open Settings on your Android phone.
• Search for 'Battery and device care'.
• Tap on 'Battery'.
• Select 'Background usage limits'.
• Choose 'Never sleeping apps'.
• Tap the ‘+’ (plus sign).
• Select JioCloud from the list.
•  Click ‘Add’ to save the settings.

For Xiaomi, Redmi, and Poco Devices (Android 10, 11, and 12):

• Open Settings on your Android phone.
• Go to Apps.
• Select 'Manage apps'.
• Find and select JioCloud, or use the search function.
• Enable 'Autostart'.
• A pop-up message will appear; click 'OK' to allow Autostart.
• Navigate to 'Battery saver'.
• Select 'No restrictions' for JioCloud.

To ensure your files are automatically uploaded in the background, you need to allow JioCloud to use data in the background. Otherwise, backups will only occur when the JioCloud app is actively open on your phone.

For devices running stock Android such as Pixel devices, follow these steps to enable background data usage:

• Open Android Settings on your phone.
• Navigate to 'Network & internet'.
• Tap on 'Data usage' and then 'Data saver'.
• If 'Data Saver' is off, no further action is needed.
• If 'Data Saver' is on, proceed to the next step.
• Tap on 'Unrestricted data access'.
• Scroll down and toggle on 'JioCloud'.

For Samsung devices, which have settings that limit background activity, follow these steps to enable background data usage for JioCloud:

• Open Android Settings on your phone.
• Go to 'Connections'.
• Click on 'Data usage'.
• Select 'Wi-Fi data usage'.
• Choose the JioCloud app.
• Enable 'Allow background data usage' for JioCloud.

Similarly, for Xiaomi, Redmi, and Poco devices running Android 10, 11, and 12, adjust the setting that limits background activity as follows:

• Open Android Settings on your phone.
• Select 'Installed Apps' under app settings.
• Find and select the JioCloud app.
• Navigate to 'Permissions'.
• Toggle on 'Background data usage'.

If you are experiencing issues uploading files to JioCloud while using mobile data, it may be due to the data saver mode being enabled. Data saver mode restricts data consumption beyond a specified limit, which can hinder file uploads. To ensure JioCloud operates smoothly, you can enable unrestricted data usage for the app, even when data saver mode is active.

For devices running stock Android (e.g., Pixel devices):

• Long-press the JioCloud app icon and select 'App info'.
• Tap on 'Mobile data & Wi-Fi'.
• Toggle on 'Unrestricted data usage'.

For Samsung devices:

• Open the Android Settings on your phone.
• Navigate to 'Connections'.
• Select 'Data usage'.
• Disable 'Data saver mode'.

For Xiaomi, Redmi, and Poco devices (Android 10, 11, and 12):

• Open the 'Security' app.
• Tap on the 'Data Usage' (water drop) button.
• Tap on the 'Settings' button in the upper right corner.
• Navigate to 'Mobile data limit'.
• Tap on 'Peak data limit'.
•  Enter '0' and select 'OK'.

First, ensure that the desired folder is selected for auto backup.

Follow these steps to ensure the folder is correctly selected:

• Open the JioCloud app on your Android device and click on the hamburger menu.
• Tap on 'Settings'.
• Select 'Auto Backup'.
• Confirm that the desired folders are checked.

If the desired folders are not selected, mark them for auto backup to enable the automatic upload feature.

If the folder is already selected for auto backup but is still not being backed up, the issue might be due to cached data in the JioCloud app. Cached data can sometimes cause upload errors on Android devices. Clearing the cache for the JioCloud app might resolve this issue.

To clear the cache, follow these steps:

• Long-press the JioCloud app icon and open the app info menu.
• Navigate to the 'Storage' option.
• Tap 'Clear Cache' to remove the cached dat

First, please verify that the desired folder is selected for auto backup.

To address the issue of certain folders being backed up despite being disabled in the auto-backup settings, please follow these steps to ensure the folders are correctly unselected:

• Open the JioCloud app on your Android device and access the menu by tapping the left menu icon.
• Navigate to 'Settings'.
• Select 'Auto Backup'.
• Verify that the folders you wish to exclude from backup are not selected.

If the folders you intend to exclude are still selected, unselect them to stop the auto-upload for these folders.

If you have confirmed that the folders are unselected and they are still being backed up, the issue may be due to cached data in the app. Cached data can sometimes cause errors, leading to unintended uploads. To resolve this, you need to clear the cache for the JioCloud app on your Android device.

Follow these steps to clear the cache:

• Long-press the JioCloud app icon and select 'App Info'.
• Go to 'Storage'.
• Tap 'Clear Cache' to remove the cached data.