JioCloud FAQs

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General

Enabling background uploading in settings screen in iOS app will help JioCloud to back up your data even when the app is in background by using the changes in location to start the backup. For this feature to work, JioCloud needs access to your device’s location. JioCloud doesn’t collect your location information.

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JioCloud FAQs

General

Backup and Upload

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Account Settings

JioCloud on Devices

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Further Assistance

General

General

How can I upload my files on JioCloud?

When does JioCloud trigger backup for the content which I have selected in settings?

I have turned on JioCloud auto backup, but my auto backup has stopped. Why?

What kind of files I can upload to JioCloud?

How does the JioCloud background uploading feature work?

Why are my files not getting uploaded on JioCloud in the background on Android even when I have enabled the auto backup option from Settings?

How do I disable Battery Optimization for JioCloud on Android?

How do I enable Background Data Usage for JioCloud on Android?

Why are my files not getting uploaded on JioCloud using mobile data on Android?

I have selected some folders from the auto backup settings. Why are these not getting uploaded on JioCloud?

I have disabled some of the folders from the auto backup settings. Why are they still getting backed up on JioCloud?