JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


You can use any of the JioCloud apps to upload your files to JioCloud. Click here for details.

For Mobile devices, there are two ways in which files can be uploaded: 

  1. Auto-Backup: If you want to backup your content automatically or upload entire folder then you can enable Auto backup from app settings (Settings->Auto Backup). You can select file types you want to backup, folders to backup as well as the network through which your data gets uploaded. Your backed up content is available in ‘My Files’ -> ‘All Files’ section. 
  2. Manual Upload: If you wish to selectively sync photos, video, music or documents, then select ‘Upload (+)’ button on the files screen and select the files you wish to upload.  

On JioCloud website, you can directly drag and drop a file or folder to upload it.