When opening a shared file/folder, the ‘Request access‘ pop-up appears, despite the sender using the correct email ID. How can I access the file/folder?
If you have chosen 'Hide my email' during Apple login, then the file/folder shared privately with you cannot be accessed. In case of private share, our system verifies the user by matching the email ID shared by the sender with the email ID of the receiver stored in the system. With 'Hide my email', Apple doesn't send the original email ID to us and hence the verification fails. Alternatively, you can request file/folder sharing via 'Share link' option.
