JioCloud FAQs

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General

If you have chosen 'Hide my email' during Apple login, then the file/folder shared privately with you cannot be accessed. In case of private share, our system verifies the user by matching the email ID shared by the sender with the email ID of the receiver stored in the system. With 'Hide my email', Apple doesn't send the original email ID to us and hence the verification fails. Alternatively, you can request file/folder sharing via 'Share link' option.

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JioCloud FAQs

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General

General

How can I share files from JioCloud?

How can I share multiple files in JioCloud?

How do I create a Private Share on JioCloud?

How do I create a Public Share/Link on JioCloud and share with others?

How do I unshare my files or folders that I have shared previously on JioCloud?

What are the contents inside the JioCloud section ‘Shared by me’?

What are the contents inside the JioCloud section ‘Shared with me’?

What are the contents inside the JioCloud section ‘Shared Links’?

How can I change the permissions for Private share on JioCloud?

From the list of shared files on JioCloud, can I copy and paste file(s)?

Can I download shared file(s) on JioCloud?

Can I rename a file or a folder in shared files on JioCloud?

What happens when the owner deletes a file or a folder from JioCloud file share?

What happens when a member deletes a file or a folder from JioCloud file share?

What details are present in the JioCloud section having following tabs - File Info, Activity and Comments?

How can I see activities like view, download etc. on my shared items on JioCloud?

How can I see comments on my shared items on JioCloud?

How can I set a password for my JioCloud Public Share Link?

Can I change or remove the password for my JioCloud Public Share Link?

How do I set an expiry date for my JioCloud Public Share Link?

Can I change or remove the expiry date for my JioCloud Public Share Link?

When opening a shared file/folder, the ‘Request access‘ pop-up appears, despite the sender using the correct email ID. How can I access the file/folder?