JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


You can share your files using two different methods on JioCloud: 

1. Public link: Get a link to the file/folder you want to share and send it to required people vis SMS, Social media channels or Email. Anyone having the link to the file/folder can access your file. Recipients of the link don’t need to login to JioCloud to access the files.  

2. Private/Restricted share: In this option, you can add required people via email or phone number to your share to let them view or edit your files. Only people who are added to your share can view or edit shared file(s). Users needing access to private share will have to login to JioCloud to access the files.