JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


The document scanning process on JioCloud involves multiple steps:   

  1. Clicking or selecting photos: You can use device camera to click photos of physical document or you can choose to select images from your gallery. You also get option to adjust the photo boundaries to ensure you select what is required.
  2. Photo editing: There are multiple options to edit your photos to make it better.  You can rotate your photos, add filter, adjust boundaries and reorder the pages.
  3. Save and Share: You have flexibility to save the images as PDF or JPEGs. Files are automatically uploaded to JioCloud and you can share it to anyone using our share feature. The PDFs can be quickly accessed from 'My Files' -> 'My Scans' section. JPEGs will be available in the ‘Photos’ section.