JioCloud FAQs


File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesAlbums & Suggested AlbumsSharingSearchSpotlightsDocument Editing & VersioningPrivate FolderDocument ScannerTagsFree up Device SpaceData Export

User ProfileStorage DetailsData SecurityRefer Friends & Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature PhoneJioCloud on ChromebookJioCloud PC

Login IssuesLoss or Deactivation of Jio Number



On JioCloud Android & IOS apps, go to the Security option (Settings -> Security). From the Security section, select ‘Custom passphrase’. Tapping on  ‘Custom passphrase’ will show an option to set the passphrase (alphanumeric password). Once set, it will be enabled.

On the JioCloud website,go to the Profile Page, by clicking on your username in the hamburger menu.From the Profile page, turn on the toggle for ‘Custom passphrase’. Turning on the toggle will show an option to set the passphrase(alphanumeric password). Once set, it will be enabled.