JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


On JioCloud Android & IOS apps, go to the Security option (Settings -> Security). From the Security section, select ‘Custom passphrase’. Tapping on  ‘Custom passphrase’ will show an option to set the passphrase (alphanumeric password). Once set, it will be enabled.

On the JioCloud website,go to the Profile Page, by clicking on your username in the hamburger menu.From the Profile page, turn on the toggle for ‘Custom passphrase’. Turning on the toggle will show an option to set the passphrase(alphanumeric password). Once set, it will be enabled.