JioCloud FAQs


JioCloud FAQs - Categories

File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesBoards & Suggested BoardsDocument ScannerFile SharingFile SearchFree up Device Space

User ProfileStorage DetailsData SecurityRefer Friends and Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature Phone

Login IssuesLoss or Deactivation of Jio Sim/Number



On JioCloud Android & IOS apps, go to the Security option (Settings -> Security). The ‘Security’ section will show a list of options. Tapping on ‘None’ or ‘Device lock’ will help you disable the Custom Passphrase.

On the JioCloud website, go to the Profile Page, by clicking on your username in the hamburger menu. From the Profile page, turn off the toggle for ‘Custom passphrase’. On turning off the toggle, you will be asked for your existing passphrase for security purposes. Once you enter the existing passphrase successfully, the passphrase would be disabled from all your devices.