JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


The most probable reason is the change in your mobility plan. Below are the main reasons for this change:

  1. Your corporate mobile number converted to personal number 
  2. Your personal mobile number converted to corporate number 
  3. Pre-paid number converted to Post-paid or vice versa.

If you had verified your email id in JioCloud earlier, you can login to your original account using that verified email id and OTP. If you are still not able to access your account then please contact JioCloud customer care on mentioning your mobile number and we shall get it solved for you.