JioCloud FAQs

Categories

JioCloud FAQs - Categories

File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesBoards & Suggested BoardsDocument ScannerFile SharingFile SearchFree up Device Space

User ProfileStorage DetailsData SecurityRefer Friends and Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature Phone

Login IssuesLoss or Deactivation of Jio Sim/Number

General

General

The most probable reason is the change in your mobility plan. Below are the main reasons for this change:

  1. Your corporate mobile number converted to personal number 
  2. Your personal mobile number converted to corporate number 
  3. Pre-paid number converted to Post-paid or vice versa.

If you had verified your email id in JioCloud earlier, you can login to your original account using that verified email id and OTP. If you are still not able to access your account then please contact JioCloud customer care on care.jiocloud@jio.com mentioning your mobile number and we shall get it solved for you.