JioCloud FAQs


File Upload and Auto BackupContacts Backup, Restore & MergeMessage Backup & Restore

Access your filesAlbums & Suggested AlbumsSharingSearchSpotlightsDocument Editing & VersioningPrivate FolderDocument ScannerTagsFree up Device SpaceData Export

User ProfileStorage DetailsData SecurityRefer Friends & Earn Free Storage

JioCloud on DesktopJioCloud on STBJioCloud on Feature PhoneJioCloud on ChromebookJioCloud PC

Login IssuesLoss or Deactivation of Jio Number



If you are logged into MyJio and JioCloud with 2 different accounts on same mobile device, then you’ll be prompted to logout from one of the app. MyJio and JioCloud should be using same account on single device. If you still want to use different accounts, we recommend you access only 1 application at a time, keeping other application in killed state.