JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


Yes, JioCloud backend enables MyJio app to let users backup their content in JioCloud. To enable backup from MyJio app, go to the app and visit ‘JioCloud’ tab. If you are an existing JioCloud user, you’ll be able to see your storage quota and storage consumed on the dashboard. If you aren’t an existing JioCloud user, you’ll be prompted to select the data type to start the auto backup.