JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


Uploaded photos on your JioCloud account may look different because of 2 reasons: 

  1. JioCloud app provides 2 settings for users to backup photos- ‘High’ Quality and ‘Original’ Quality. Users can select any of the 2 settings. In case of high quality backup, your photos are compressed (to max. resolution of 2048*2048) by app while backing up to save your JioCloud storage space. High quality photos are good for viewing on mobile devices. If you don’t want to back-up in High quality but in original quality, you can change your backup setting to ‘Original’ quality.  
  1. JioCloud app resizes uploaded photos on server to improve viewing experience across different screen sizes for optimum viewing experience. Your original photo is always kept safely on JioCloud which is used when you download a photo or share it. 

Please Note: Manually uploaded photos are always uploaded in original quality. Also, when you download a file to your device, it is always downloaded in the same original quality in which it was uploaded.