JioCloud FAQs


JioCloud FAQs - Categories

  • General

  • File Upload and Auto Backup

  • Data Security

  • Access your files

  • Boards & Suggested Boards

  • Document Scanner

  • File Sharing

  • File Search

  • Free up Device Space

  • Refer Friends and Earn Free Storage

  • Contacts Backup, Restore & Merge

  • Message Backup & Restore

  • User Profile

  • Storage Details

  • JioCloud on Desktop

  • JioCloud on STB

  • JioCloud on Feature Phone

  • Backup via MyJio App

  • Loss or Deactivation of Jio Sim/Number

  • Login Issues

  • Data Not Found

  • Uninstall/Delete JioCloud

  • Jio Transfer

  • Further Assistance


Any content uploaded to JioCloud is safely stored in JioCloud until you delete it yourself. If you areunable to see your content in JioCloud, then do one of the following:  

  1. Make sure that you are logged in with the correct account. 
  1. Close the app and launch again so that the content can sync from the server. 
  1. Go to JioCloud website, login with your credentials and check if content is visible there. 
  1.  Try login with your verified email and OTP.