JioCloud FAQs

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General

Any content uploaded to JioCloud is safely stored in JioCloud until you delete it yourself. If you are unable to see your content in JioCloud, then do one of the following:

Make sure that you are logged in with the correct account.
Close the app and launch again so that the content can sync from the server.
Go to JioCloud website, login with your credentials and check if content is visible there.
Try login with your verified email and OTP.

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JioCloud FAQs

General

Backup and Upload

Features

Account Settings

JioCloud on Devices

Backup via MyJio App

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Data Not Found

Uninstall/Delete JioCloud

Further Assistance

General

General

Why do my uploaded photos on JioCloud look different from the ones I have in my device?

I do not see my uploaded content on JioCloud. Why is that so?

I have uploaded the files in different folders on JioCloud. Why do I see all photos mixed up in ‘Photos’ section in ‘My Files’?

Can I view a document in the JioCloud app?

How can I recover my deleted JioCloud files?

How do I delete a file permanently from JioCloud?