JioCloud FAQs

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General

Files deleted from JioCloud are moved to Trash where they stay for 45 days before getting permanently deleted. To recover a deleted item from Trash, follow the below steps:

On JioCloud app, go to 'Storage' -> 'View Trash' or Select Trash from left menu on jiocloud.com
Select the items you want to recover and click on 'Restore'. Select 'Restore All' if you want to restore all files.

Please Note: Files once restored will get restored to their original locations.

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JioCloud FAQs

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General

General

Why do my uploaded photos on JioCloud look different from the ones I have in my device?

I do not see my uploaded content on JioCloud. Why is that so?

I have uploaded the files in different folders on JioCloud. Why do I see all photos mixed up in ‘Photos’ section in ‘My Files’?

Can I view a document in the JioCloud app?

How can I recover my deleted JioCloud files?

How do I delete a file permanently from JioCloud?